Northwest Security provides a 1 year warranty service as standard on all our products and installations. If a product unfortunately becomes faulty during the applicable warranty period, we will either repair the item or if this is not possible, we will dispatch replacement, if installed a fee will apply. Our products comes with a 12 month manufactures warranty unless stated. Any faulty products within their warranty period will be arranged for free of charge collection as soon as we become aware of the issue. All we require is the part number and serial number relating to product(s) you wish to return. Exceptions and limitations may apply.
Important Information – Please do not return products without an RMA number. Goods received without this will be returned back to the customer and delivery charges may be incurred.
14 Day Money Back Guarantee
If you change your mind about a purchase for any reason, you may return it to us (providing it is in its original condition) within 14 days and we will issue a full refund less shipping costs. 14 day money back guarantee does not apply to any installations or installed items.
If you would like to return an item, please complete our returns request form here.